Welkai Subprocessor List
These are the companies VERTEX REALITY DIGITAL SOLUTION, trading as Welkai, uses to run the Service, and that may process personal data. We tell customers by email at least 14 days before adding a new subprocessor that processes customer data (see section 6 of the Data Processing Agreement).
1. Subprocessors
| Company | What we use it for | Data involved | Location |
|---|---|---|---|
| Hetzner Online GmbH | Servers: the Welkai admin console and its database, shared customer servers, own servers for Business and Enterprise, the workers server (media conversion, virus scanning, text recognition, spoken voice) and the mail server | All account data and customer data | Germany or Finland (European Union) |
| Cloudflare, Inc. | DNS, web proxy and firewall for Welkai websites and apps; forwarding of mail sent to our welkai.com addresses; R2 storage for media files and backups; Turnstile bot check on booking pages | Web traffic including IP addresses; emails sent to us; media files; encrypted backups | Global network; company in the United States; ask us for the R2 storage region |
| Backblaze, Inc. | Off-site backups: weekly copies of customer server backups and nightly copies of Welkai's account database | Encrypted backups only | Ask us for the storage region |
| Amazon Web Services, Inc. (Amazon SES) | Sending email: Welkai's own system mail, and customers' email channel | Email addresses, email content and attachments, delivery and bounce events | Ask us for the sending region |
| Anthropic, PBC | AI replies, AI agent steps, AI writer, suggested replies, summaries, AI flow building, help assistant | The text the AI task needs: messages, recent chat history, the business's instructions and knowledge | United States |
| OpenRouter, Inc. | Speech-to-text for voice notes, routed by OpenRouter to the speech-to-text model we choose; ask us which model provider it is | Voice note audio | United States |
| DeepInfra, Inc. | Voice cloning and speech in a cloned voice | Voice samples recorded with consent; text to be spoken | United States |
| CHIP IN Sdn Bhd | Payment gateway (FPX, DuitNow, cards) and refunds | Payer name and email, amounts, payment references; card details are handled by CHIP only | Malaysia |
| Google LLC | Our support email inbox (mail to [email protected] is kept in Gmail) and our pre-registration form (Google Forms) | Support emails; form answers | United States and other countries |
| Meta Platforms (WhatsApp) | Our own support chats on WhatsApp (011-6842 0290) | Support messages | Global |
| IONOS SE | Hosting the Welkai website | Website server logs (IP address, pages visited, time) | Company in Germany; ask us for the data centre location |
| Google LLC (Google Cloud) | Test servers before launch. Listed only if used with live customer data; we will update this list before that happens | As for Hetzner | Singapore (asia-southeast1) |
2. Services we run ourselves
These run on our own servers at Hetzner and are not separate subprocessors: the mail server (with spam scoring and virus scanning), spoken voice (Piper), text recognition, virus scanning (ClamAV) and media conversion.
3. Platforms you connect (not our subprocessors)
When you connect these, you use them under your own agreement with them. They act for you, not for us:
| Platform | When |
|---|---|
| Meta (WhatsApp Business Platform, WhatsApp linked devices, Messenger, Instagram) | When you link a number or connect a Page or Instagram account |
| Google (Google Forms and the Drive access Forms needs) | When you connect a Google account |
| Your own email domain provider | When you send from your own domain |
| Your own AI provider | When you add your own AI key |