How to delete your data
This page explains how to ask for your data to be deleted when it reached Welkai (run by VERTEX REALITY DIGITAL SOLUTION, SSM registration no. 202603285026 (003903877-X)) through a business that uses Welkai, or when you use Welkai for your own business.
1. You messaged a business that uses Welkai
1.1 Businesses use Welkai to answer their customers on WhatsApp, Facebook Messenger and Instagram. When you message such a business, Welkai keeps what the business needs to reply to you: your name and profile picture, your phone number or account ID, your messages and the files you send. The business decides what happens to this data; we keep it for the business (see the Privacy Policy, section 5).
1.2 To ask the business to delete it, send this message on the same WhatsApp number, Facebook Page or Instagram account you talked to:
- DELETE MY DATA (English)
- PADAM DATA SAYA (Malay)
- 删除我的数据 (Chinese)
1.3 Send it as a message on its own. Capital or small letters both work. Welkai shows the business your request at once, with a button that deletes your chats and your contact details.
1.4 You can also use the contact on the business's own privacy page or website.
1.5 What the business keeps. When your data is deleted, Welkai keeps only your number or account ID and a note that you asked not to be messaged, so the business does not message you again by mistake. If you have a booking with the business coming up, it stays until the booking is cancelled.
1.6 What this does not delete. Deleting in Welkai does not delete the copy of the chat in the business's own WhatsApp phone app or in its Facebook or Instagram inbox. Ask the business about those. Copies in our backups expire within about 5 weeks.
1.7 If the business does not answer, email [email protected] with the business's name and the number or account you used to message it. We pass your request to the business and help it respond.
2. You use Welkai for your business
2.1 Delete items yourself. The account owner can open Storage in the dashboard and delete single items, a chosen few, or everything of one kind: chat files, uploads, chat history, contacts, broadcast reports, flow runs, past appointments, Google Forms answers and more. Each delete shows what goes and offers a download first. A delete cannot be undone; copies in our backups expire within about 5 weeks.
2.2 Delete your whole account. When your plan ends and is not renewed, your business data is deleted after the times in section 7 of the Privacy Policy. Some records, such as invoices, are kept longer because the law requires it.
2.3 Data about you as our customer (your account, billing and support messages): see section 10 of the Privacy Policy, or email [email protected].